Lead Management & CRM
Capture, qualification, assignment, follow-up, pipeline, and sales reporting.
BUSINESS SYSTEMS
Systems Built Around How Your Business Works.
Turn manual workflows, scattered spreadsheets, and disconnected processes into focused digital systems designed around your operations.
This is useful if
The process works—but it depends on too much manual effort.
Leads are scatteredAcross WhatsApp, spreadsheets, and different salespeople.
Reporting is repetitiveYour team repeatedly consolidates the same operational data.
Management lacks one viewStatus and performance are difficult to see in one place.
Workflows rely on memoryImportant steps depend on individual employees remembering them.
Tools are disconnectedInformation must be copied manually between systems.
Spreadsheets are no longer enoughThe business needs more control without replacing everything with a full ERP.
What we build
Focused modules built around the way work moves.
Operations Workflow Systems
Daily input, approvals, status tracking, task coordination, and multi-location workflows.
Dashboards & Reporting
Management views, operational monitoring, sales dashboards, and structured reporting.
Workflow Automation
Notifications, approvals, scheduled processes, synchronization, and repetitive administration.
Integrations
WhatsApp, forms, APIs, existing databases, and third-party tools where access allows.
Internal Portals
Role-based internal portals for defined operational workflows.
Project profile · Primary proof
EasyMining — Operational Management System
A public system example for coordinating operational planning, field reporting, equipment, fuel, review states, and management visibility.
EasyMining project preview
Context evidenced by the public project
Mining companies and contractors need consistent operational data across planning, daily activity, equipment, fuel, approvals, and commercial reporting.
Visible modules and workflows
- Operational overview
- Planning
- Daily actuals
- Equipment utilization
- Fuel monitoring
- Invoice projections
- Approval states
- Project context
Capabilities demonstrated: operational workflow design, dashboard structure, role-oriented access, approval/review states, and multi-project operational context.
Additional relevant work
Product and lead-flow experience.
DailyMoney project preview
SaaS product interface
DailyMoney
A financial recording and analysis product with account access, cash-flow visibility, budget context, and trend presentation.
View Project →Fadly Rent Car project preview
WhatsApp-led acquisition
Fadly Rent Car
A service website that routes availability and booking intent into clear WhatsApp contact paths. It demonstrates lead-entry experience, not an internal CRM.
View Project →How system delivery works
Clear decisions before a large build.
- 01 · DISCOVERY
Understand the work
Users, rules, bottlenecks, integrations, data, and expected outputs.
- 02 · SCOPE & DESIGN
Define the solution
Modules, roles, workflows, priorities, boundaries, and acceptance criteria.
- 03 · MILESTONES
Build in manageable parts
Develop and review useful stages instead of one black-box delivery.
- 04 · REVIEW & QA
Validate key behavior
Workflows, permissions, data behavior, and important user journeys.
- 05 · LAUNCH & HANDOVER
Put responsibility in writing
Deploy, document access, hand over credentials, and confirm responsibilities.
- 06 · SUPPORT
Improve when needed
Optional maintenance, bug fixes, monitoring support, and further development.
Scope & phased delivery
Make a complex project manageable.
Scope is agreed before development. Major additions can be handled as change requests or planned for a later phase, while milestones can be reviewed progressively.
ILLUSTRATIVE PHASE 1
Core workflow
The most important operational path.
ILLUSTRATIVE PHASE 2
Reporting
Dashboards and management views.
ILLUSTRATIVE PHASE 3
Extensions
Integrations or additional modules.
Business-system projects are scoped around workflows, users, integrations, data, and modules. Not every project needs the same phases.
Ownership & handover
Define responsibility clearly.
Ownership, source access, admin access, hosting, database access, credentials, documentation, and handover responsibilities are defined in each project scope.
Data & access
Match controls to the workflow.
EasyMining’s public interface shows sign-in, role-oriented access, approval, and review states. For each new project, permissions, storage, environments, backups, and deployment responsibilities are assessed during scope.
Technology & maintenance
Choose for maintainability.
Stack selection follows the workflow, data, integrations, and deployment needs. After launch, support may cover corrective maintenance, managed improvements, hosting or monitoring support, integration upkeep, and new modules.
Business Systems FAQ
Questions to clarify before development.
How long does a custom system take?
It depends on workflows, modules, users, integrations, and review cycles. The delivery plan is agreed after discovery, and larger systems can be phased.
Can you integrate with our existing tools?
Potentially. We first check whether the existing tool provides suitable API, database, export, or other supported access, then define the integration boundary.
Can the project be built in phases?
Yes. A project can begin with the core workflow, then add reporting, integrations, or further modules when that sequence makes commercial and operational sense.
Who owns the system?
Ownership, source access, hosting, database access, credentials, and handover responsibilities are defined clearly in the project scope before development.
What happens after launch?
The agreed handover is completed. Optional maintenance or continued development can then be scoped around bugs, improvements, monitoring support, integrations, or new modules.
Can you improve an existing system?
We can first assess available source access, documentation, architecture, data, and integration constraints. That assessment determines whether extending it or rebuilding a defined module is more responsible.
Can DTWebGroup build a full ERP?
We generally focus on scoped operational modules, workflows, dashboards, and integrations rather than replacing an entire ERP at once.
What information is needed to start?
A short explanation of the current process, who uses it, the main bottleneck, expected output, existing tools, and target timing is enough for an initial discussion.
Start with the workflow
Discuss Your System
You do not need a complete technical specification. Share the current process and the main problem; we can clarify the next step together.
Discuss Your System